A Scheduling Customer Service Coordinator is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team.

HOURS

Mon to Fri 8.00am – 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING

What does this role involve?

• Answering calls and emails from customers you will be:
• Logging the issue on CRM and scheduling an engineer to repair.
• Resolving issues with customers, asking relevant questions to gain root of the problem.
• Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs.
• Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support
• Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details)
• Preparing and distributing maintenance contract proposals, following up with customer to gain signature.

What do you need for this role?

• Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo)
• Previous experience of a call centre or customer service role,
• Experience of scheduling / booking appointments and diary management of engineers
• Excellent telephone manner
• Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately.
• Competent with Microsoft office

What's on offer?

• A fun friendly environment, great team spirit
• Hours 8 to 5 monday to friday in the office, with hour for lunch
• 2 mins walk from shops and central Woking
• Parking
• Opportunity to progress and learn
• Longevity, stable company
• Healthcare after 3 months
• Death in Service
• Pension
• Sick pay 3 days rolling per year
• 20 days hol increasing to 23 days + BH